Frequently Asked Questions
Typically, it takes 7-10 business days to receive your order. In-store pickup takes up to 3 weeks to transfer, but we will contact you once it is available for pickup.
If it has been longer than 10 days, please chat with us or call (702) 330-3945 and select option 8.
Yes, we do ship internationally. The shipping fee may vary depending on your location. Please add your items to cart and proceed to checkout. Our website will automatically calculate shipping costs.
Please make sure you tracked your order from our Tracking page. Call us at (702) 330-3945 and press option 7 to speak to a manager. Please note, managers are only available from 11am to 7pm pst.
Please fill out our form and attach pictures by clicking . Someone will respond to you shortly. Please note, it may take a few days to receive information on your items. If you'd like to bring your toys into a store location, it's always best to send pictures first or call so you don't waste your time if it's something we aren't accepting. You can send pictures through the chat as well for quicker service.
Replies to sell collections can take a few days. Sometimes, our emails get picked up by spam and we don't see them right away. We can look up your inquiry by your email address if it's been a couple days and you haven't received a response.
We have 6 locations in the United States. Please visit our locations page by clicking to find a location closest to you!
The Rogue Credits for our loyalty program can be found by clicking the gold coin on our homepage. Login to your account and you can see them there.